AI chatbot for staff
The answer existed. It sat in a binder, and the shift was busy.
Does the hazelnut ice contain gluten?
No. The hazelnut ice is free from gluten-containing ingredients. Traces cannot be ruled out, because the same line also runs the cookie variety.
Source: Allergen sheet, page 4
What it does
People ask in their own words and get an answer from the company's own documents, with a pointer to where it came from. Voice input keeps it fast enough to use between customers.
How it is built
Retrieval first, generation second: the answer is assembled from passages that were actually found, so the system can say it does not know instead of inventing something plausible.
Comes from
Ballabeni
An AI-powered, chat-based platform that gives employees fast, reliable answers instead of documents to dig through.
To the case study