Ballabeni
One of Munich's best-known ice-cream makers needed answers on the shop floor faster than any binder can deliver them.
- Year
- 2026
- Role
- AI system & admin tool
- Stack
- Retrieval-augmented chat, dashboard
The situation
Questions about products, allergens, and processes came up constantly, and the answers sat in documents nobody had time to search during a busy shift. What existed was correct and unusable at the same time.
What we built
A chat assistant for employees, with voice input so it is fast enough to use between customers, and an admin dashboard where the knowledge base is kept current. Every answer can be rated, and the ratings show exactly where the knowledge base still has gaps.
The result
Employees get reliable answers in seconds, admins keep full control over what the system knows, and the feedback loop makes it a little better every day.
See it working
The pieces below run right here, on invented data. The full demo follows once it is up.
Answers instead of binders
Answers out of your own documents. With the source named.
Does the hazelnut ice contain gluten?
No. The hazelnut ice is free from gluten-containing ingredients. Traces cannot be ruled out, because the same line also runs the cookie variety.
Source: Allergen sheet, page 4
Change it once, right everywhere
Change a product and the answer changes with it. No export, no ticket.
Hazelnut ice
Contains gluten
What the assistant answers
Does the hazelnut ice contain gluten?
No gluten-containing ingredients, but traces cannot be ruled out: the same line also runs the cookie variety.
Change the field and watch the answer.
Shows where the knowledge runs thin
Every answer gets rated. The analysis shows where the knowledge runs thin.
rated unhelpful
Allergens
What is in the vegan sorbet base?
34 × rated unhelpful
AI & Internal Tools
Ballabeni
Visit the websiteBallabeni is one of Munich's most renowned ice-cream makers. We built them an AI-powered internal system that automates everyday processes, combining a chat-based assistant for employees with an admin tool for keeping everything up to date.
Employees get instant, reliable answers on products, allergens, processes, and everything they need to know, while admins keep the underlying knowledge base up to date from a dedicated dashboard. The system automatically collects and processes feedback to ensure the knowledge base stays accurate and current.
Employee Chat Assistant
Instant, reliable answers on products, allergens, and processes. Voice input keeps it fast enough for busy in-store use.
Admin Dashboard
Manage products live, auto-generate data sheets, and keep the knowledge base always up to date.
Feedback & Insights
Employees rate every answer. A detailed dashboard shows exactly where the knowledge base needs to grow.
Our Approach
We built an AI-powered system that fundamentally simplifies day-to-day operations at Ballabeni. Employees get the answers they need instantly, admins maintain full control over the knowledge base, and the system gets better every day.