AI & Machine Learning
Feedback analytics for AI answers
Knowing that an assistant is wrong is easy. Knowing where it is wrong is the work.
Where the knowledge runs thin
Example data. Not a real businessrated unhelpful
Allergens
What is in the vegan sorbet base?
34 × rated unhelpful
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What it does
People rate the answers they get. A dashboard aggregates the ratings by topic, so the gaps in the knowledge base are visible as a list rather than as a feeling.
How it is built
The rating is attached to the answer and the passages it was built from, which is what makes the aggregation point at a document rather than at a mood.
Comes from
Ballabeni
An AI-powered, chat-based platform that gives employees fast, reliable answers instead of documents to dig through.
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